Following the extraordinary step of cancelling the Galaxy Note 7 solely after battery fires plagued the software and its next, supposedly fastened, replacements, the group at Android Authority weighs in on how critical this situation is for Samsung and simply how badly the Galaxy Note 7 fiasco has broken the corporate’s symbol and the Galaxy Note logo.
In all probability I’m being overly positive right here, however I don’t see this being to any extent further than a minor velocity bump for Samsung in the grand scheme of items. The corporate has greater than sufficient cash and trade income streams to climate the typhoon and I see no this is because – assuming the Galaxy S8 doesn’t blow up – everybody gained’t rush out to shop for it identical to they to begin with did with the Note 7. It is going to take a little time, however Samsung Cellular will get well.
Assuming the Galaxy S8 doesn’t blow up, everybody will nonetheless rush out to shop for it identical to they first of all did with the Note 7.
The wear to the Note logo can be vital, however now not deadly. At the same time as I will be able to take into account why Samsung “would possibly” come to a decision to kill off the Note logo and free up an S Pen-supplied software subsequent yr beneath a unique banner, I truthfully don’t assume a couple of exploding telephones is enough to wreck the logo past restore. Quite a few Galaxy S4’s stuck fireplace a couple of years again and no one ditched the S Collection, Samsung incorporated.
I feel letting a multi-billion greenback logo move up in smoke over a couple of dozen telephones that stuck fireplace can be silly. Folks put out of your mind and shoppers transfer on. Lately’s scorching generation scandal is day after today’s trivialities query no one recalls.
If most of the people believe Android telephones to be “Galaxies” are they in point of fact that logo-mindful?
Many of us I do know nonetheless name Nexus “the Google telephone” so I doubt “Galaxy Note” has as so much resonance as we would possibly provide it credit score for. If most of the people believe Android telephones to be “Galaxies” are they in reality that logo-mindful?
I feel that once a brand new top-finish Galaxy telephone is out that doesn’t blow up, individuals are nonetheless going to need it, it doesn’t matter what it’s referred to as. For the Note 7 to in point of fact injury Samsung’s branding it will want to negatively have an effect on Samsung’s logo general, now not simply the Note collection. The actual query is simply how lengthy other folks will wait to peer if the subsequent Galaxy is more likely to blow up prior to they necessarily come to a decision to shop for it.
Someone who has studied industry, finance or advertising in the UK may have heard of the “Ratner impact”. The phenomenon is named after Gerald Ratner, the CEO of the Ratners staff, an enormous British jewellery store with hundreds of retail outlets throughout the u . s . a . in addition to retail outlets in the USA.
In 1991, Ratner gave a speech to the Institute of Administrators at the Royal Albert Corridor. Right through the speech he jokingly commented approximately the low high quality of Ratner’s merchandise and consequently the Ratner Team virtually went bankrupt.
Injury to manufacturers take a very long time to fix and Samsung’s actual drawback now is approximately branding.
The lesson right here is approximately branding. Injury to manufacturers take a very long time to fix. Even though the issues of the Note 7 have been technical and even if the brief time period impact can be monetary losses, the actual drawback is now approximately branding.
It gained’t take lengthy ahead of shoppers begin to assume negatively approximately the logo. Subsequent time any person is taking a look for a telephone they may avoid Samsung, as a result of in the again in their thoughts there is a nagging idea that Samsung smartphones seize fireplace.
So Samsung must do a large number of paintings to get well from this. Nevertheless it has the tools to be had, so it will have to be imaginable. First, it must do a little PR triage paintings, then it’s going to want to get started restoring shopper trust. I wouldn’t be stunned if we begin to see infomercials, articles, ads and press releases approximately how Samsung has carried out new high quality exams, new methods, extra battery mavens and so on. It gained’t be overt, it is going to be delicate, however it’s going to be relentless.
Will Samsung kill the Note line utterly as a broken logo? I think it is going to.
After that, Samsung will want to in point of fact do a very good task with the Galaxy S8. I believe at the second there are many conferences at Samsung approximately how to make the S8 one thing very unique.
After all there can be a few determination approximately the Note line. Will Samsung kill it utterly as a broken logo? I think it is going to. As an alternative of the Note 8, there can be one thing else, the new Samsung Galaxy <insert-logo-identify-similar-to-productiveness> for 2017.
Frequently once we speak about whether or not anyone will return to shopping for a logo identify, it’s amongst all folks tech nerds for more than a few purposes. Small flaws or differently unsightly reports have made waves in the tech fanatic group, however the ones hardly ever holiday that barrier into the mainstream. The native night information workforce didn’t document on the LG bootloop factor, or the Nvidia Defend Pill remember. Those occasions got here and went with the moderate shopper being none-the-wiser.
The extravagant failure of the Galaxy Note 7 is one of the uncommon instances to damage into mainstream media.
The extravagant failure of the Galaxy Note 7, on the different hand, is an instance of while those occasions holiday on thru to the different aspect.
Ever because the first Note tool burned up, it’s been a big mess. Although you don’t like Samsung, it’s now not the more or less factor that you wish to have to peer occur. You wish to have competition to get an actual probability at the name of “most well liked Android OEM” via making in reality just right telephones, now not as a result of one of Samsung’s so much iconic telephone lineups crashed and burned like this.
To Samsung’s credit score, the corporate is coping with it the proper approach. They did the international keep in mind and despatched out replacements. With the new telephones reportedly blowing up, they did the proper factor once more and simply stopped promoting them. They’ll take an enormous hit for this, however they stated that shopper protection got here first they usually proved they intended it.
Samsung will take an enormous hit for this, however they stated that shopper protection got here first they usually proved they intended it.
Now not that it’ll rating them any issues or anything else. “Samsung did it proper” gained’t get as many clicks or perspectives as a extra bad viewpoint, nevertheless it is value bringing up that once push got here to shove, Samsung took the telephones away as an alternative of driving out the typhoon. Kudos to them.
In the longer term, I feel Samsung might be k. Like Kris stated, they have got lots of income streams in the market and, you recognize, telephones that don’t blow up. Subsequent yr might be difficult as a result of shoppers will probably be asking, “is this the one that blew up?” On the other hand, by way of 2018 this may increasingly all be at the back of us and Samsung will most probably stay on keepin’ on or no matter what they come to a decision to do in 2018. RIP, Galaxy Note 7, we hardly ever knew ye.
It’s a tragic day certainly, now not essentially as a result of 2017’s lack of Samsung’s up to date access in the Note line, however as a result of as customers all of us were given to peer the dying of what would possibly were one of the highest telephones ever. We frequently hesitate to name any one tool the ‘highest ever,’ allow on my own the very best of the yr, however the Note 7 no doubt had that more or less hype at the back of it. And it introduced in a large number of tactics. Now not handiest used to be the Galaxy Note 7 stacked to the rim with options and top-finish specs, nevertheless it controlled to be almost about the whole thing to everybody – the end result of experimentation that began with the Galaxy S6.
After which, growth.
For the first time ever in my profession, a telephone concurrently succeeded and did not are living as much as expectancies. At the same time as the telephone itself is one of the highest hand held units of the yr, the high quality insurance that we had come to be expecting from Samsung turns out to have long past up in smoke. And so as to salvage their popularity, Samsung needed to pull the plug. I feel that used to be the proper transfer.
The standard insurance that we’ve got come to be expecting from Samsung turns out to have long past up in smoke.
Customers are left with the query of whether they will have to proceed to make use of a tool they may were ready virtually a yr for, however the query is now not a question of ‘if’ their software will probably be an issue, however in all probability of ‘while.’
In a piece of writing that by no means fairly were given built, I sought after to equate Samsung to the John Cena of the Android global. It all the time turns out to win and it all the time turns out to have the public’s consideration, even if it’s now not openly looking to seize it. However simply because it felt like Samsung used to be resting on its laurels, driving the wave of public belief – extremely polarizing because it is – it controlled to grasp our consideration with a fantastic providing. After which, an damage.
Samsung should paintings even more difficult to make the upcoming Galaxy software both extra tough or, in all probability extra importantly, extra significant.
Samsung has to take a seat on the sidelines for now, however no less than it gained’t be down for lengthy. Just like John Cena as soon as made a wonder comeback from an damage, Samsung will most certainly paintings even more difficult to make the upcoming Galaxy software both extra tough or, in all probability extra importantly, extra significant.
Till that point, we’ve got an overly fascinating final little bit of 2017 on our arms. With the Note 7 necessarily dethroned, it is as much as the likes of LG or even Google themselves to pick out up momentum and run with it as rapid as they most likely can. While the center of attention shifts from the incumbent to the festival, it best method just right issues for everybody.
While the center of attention shifts from the incumbent to the festival, it handiest method just right issues for everybody.
To the Samsung trustworthy, I do assume you will have to sheathe your S Pens and switch off your Note 7 units. Now not simply because it may well be bad for you to proceed the use of them, however as it is necessary that you simply discover what else is in the market in Android. You simply would possibly like what you in finding. And despite the fact that you don’t, you’ll be able to more than likely be expecting that the subsequent Galaxy tool may well be one thing desperately impressive.
I’ll be fair, while Samsung first introduced the Note 7 I used to be lovely cautious of it, as a result of its similarity to the S7 Aspect. After which I in fact were given my arms on one. I turned into a believer: it used to be as with reference to highest as Samsung had ever been. Then all of it went up in smoke – relatively actually.
In the beginning, I in large part brushed aside it as simply drama, not anything greater than any other “gate” that used to be in large part an exaggeration of the actual drawback. Sadly, the situation proved extra dire than I had at first believed as the faulty software rely persisted to climb upward.
I knew many pals and associates that stored the use of their Note 7 first of all. I used to be amongst them for a whilst, however sooner or later made up our minds that although the possibility used to be not up to being struck through lightning, no less than in keeping with Samsung’s reviews, it used to be nonetheless a possibility I didn’t want to take. And so I again to the Facet, and at the same time as I readjusted temporarily, I stored hoping for the day my alternative may arrive.
Now that I are aware of it gained’t ever come? I’m saddened. Now not simply because I will be able to by no means get to make use of the Note 7 once more, however as a result of the reputational injury this may lead to the Note collection and Samsung as an entire.
For a whilst, the Note collection or even Samsung itself will probably be met with suspicion and doubt.
I do consider that buyers are fickle and disregard temporarily, however no less than for the subsequent a few months and even into 2017, the Note collection or even Samsung itself can be met with suspicion and doubt.
Working example, in a up to date flight final week they have been asking for “all Samsung Notes” to be close off. Now not the Note 7, as a result of they didn’t realize the distinction. At the same time as scanning my price ticket the use of my S7 Aspect, I used to be requested via a flight attendant if it used to be the “new Samsung”. I stated “It is, however now not that one”, during which many of us in line at the back of me began giggling.
On a up to date flight they requested for “all Samsung Notes” to be close off; now not the Note 7, as a result of they didn’t recognize the distinction.
Will Samsung proceed the Note line? Perhaps, perhaps now not. It’s too early to mention for positive. What I know is that Samsung has the logo loyalty and fiscal balance to climate this present typhoon. I additionally understand that Samsung went thru a identical product high quality difficulty in the mid-90s, which culminated with Kun-hee Lee destroying a large number of telephones, televisions, and different merchandise in entrance of his group of workers to emphasise the significance of high quality.
This used to be a lesson that caught for smartly over a decade, and so I’m assured that Samsung can pull thru as soon as once more and can use the Note 7 as a lesson to raised themselves. I additionally assume that the telephone business as an entire will develop and be informed from the Note 7’s unlucky destiny.
As lots of the men have stated, the Galaxy Note 7 used to be the epitome of a super Android telephone and it might have, arguably, grow to be the so much iconic Samsung telephone of all time. Now it would simply do this but, however for all the incorrect purposes and as Joe discussed, the Galaxy Note 7 factor handed from tech media to mainstream media, which has an actual have an effect on on the moderate shopper.
The Galaxy Note 7 factor handed from tech media to mainstream media, which has an actual have an effect on on the moderate shopper.
The demise of the Galaxy Note 7 is one thing which pains me as an extended-time Galaxy consumer and having noticed the Galaxy Note vary evolve, it’s unhappy that the best possible Note ever made has met such an premature death. But, as others have discussed, Samsung merits credit score for doing precisely what it has performed – each and every corporate makes errors and how you take care of them is what actually issues.
In case you’re a Galaxy Note 7 consumer, get it in a field and get it back to Samsung. They’re being proactive approximately refunds in the UK as I’ve for my part been contacted two times lately and I’d think it’s the comparable in different places. When you’ve performed that, you’ll be able to all the time return to the Galaxy S7 Facet or check out different telephones – the LG V20 and Pixel XL are two Android telephones that are evoked – and in the event you’re nonetheless lacking your Galaxy Note 7, you’ll be able to be expecting one thing fantastic (expectantly) in the Galaxy S8.
How serious do you assume the aftershocks might be for Samsung? Is that this the finish of the Note logo?