UK networks weigh in on latest Note 7 battery fire reports

EE and Vodafone halt Galaxy Note 7 exchanges, at the same time as O2 and Three believe choices.

After a weekend of dire press for the Samsung Galaxy Note 7, with reports of battery fires in alternative devices in the U.S. and Asia, and Samsung it seems that postponing manufacturing of the telephone, the UK’s prime community operators have weighed in.

At the same time as new Galaxy Note 7 gross sales haven’t begun to start in the UK, pre-order consumers who had picked up their telephones prior to the September 2 side road date were taking part in the respectable change software thru Samsung and its service and store companions. These days EE and Vodafone showed to Android Vital that they are halting exchanges of the Galaxy Note 7. Voda notes that it is not acutely aware of any of its consumers being suffering from battery fires, including that additionally it is suspended pre-orders for the telephone.

In statements given to AC, Three and O2 say they have not taken any direct motion but, however that they are in communique with Samsung over the problem.

To this point Samsung UK has showed that it is adjusting its Note 7 manufacturing time table in gentle of the pronounced battery fires in a few alternative Notes, however has but to remark or take any motion past this. It is value noting that considerably fewer Note 7s can be in consumers arms in the UK and different portions of Europe, since the release used to be halted ahead of the primary September 2 side road date.

Professional statements from the main providers practice:

EE remark

EE considers the security of its consumers to be of the maximum significance. Following contemporary media reports of additional Note 7 problems in america and Canada, we have now suspended Note7 exchanges and are lately in direct touch with Samsung relating to subsequent steps on the problem.

Vodafone observation

Vodafone UK is acutely aware of media reports suggesting that a small choice of other folks have had issues of the alternative Samsung Galaxy Note 7. High quality and consumer protection are absolute priorities for Vodafone, so we’re in shut verbal exchange with Samsung, that is enterprise checks on affected units. We don’t seem to be acutely aware of incidents concerning Vodafone consumers who had an unique Note 7 and who’ve won a alternative tool. Then again, we now have paused pre-orders of the Note 7 in addition to our tool alternative programme till such time that we obtain quality assurances from Samsung concerning the protection of the Galaxy Note 7.

O2 observation

Protection of our consumers is of upmost significance for us. We now have now not been promoting the Note 7 seeing that Samsung steered O2 in September that there can be an change programme for the telephone. We’re recently in discussions with Samsung and reviewing our choices.

Three remark

We’re recently assessing the location with Samsung and we will be able to be in search of steerage from them as to the following steps as the security of our consumers is paramount.


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