2019 MacBook Air HD Camera Quality is Blurry, Complain New Customers

The new 2019 MacBook Air has a front-facing FaceTime HD camera, which lets users participate in video calls. But for some new customers of this latest MacBook Air, they’re complaining this camera has sub-par quality.

According to iPhone in Canada reader Michael, he writes:

My daughter just purchased a 2019 MacBook Air which is advertised as having an HD (720P) FaceTime camera. The camera picture quality is clearly not HD, it looks worse than 480p. It is much worse quality than our old 2019 MacBook Pro which is supposed to have the same resolution camera.

Screenshot 2019 11 29 09 51 18

The issue appears to be more widespread than just a single isolated issue, as numerous customers have started venting about the issue on the Apple Communities discussion boards (currently 6 pages and counting).

“I just bought the new MacBook Air, noted that the HD camera is so blurry. The photo that captured using this MacBook turns out to be worse than my iPhone 7 front camera,” writes user “Li3n”.

“I tried all these suggestions and the issue persists. I got the 2019 air for just one day and the issue was there the first time I tried the camera. What I can also confirm is that the lens is physically clear. The blurring is uniform across all regions of the image and independent of environmental lighting, so it is definitely from either sensor resolution or software instead of optics,” adds “YiminW”.

Customer “Laflaqua” in appmarsh, Australia writes, “I stopped by the Apple store in appmarsh (I did not have my new device on me) and checked the camera on the other Macbook Air 2019 devices on display. They ALL had the same issue… I compared it with an old model of the macbook air on display which has the exact same 720 pixel camera and it was a HUGE difference. Called over one of the staff working there who was shocked when he saw the difference and didn’t know what to say.. other than to bring it back and get a refund, which I will do in the next couple of days.”

The following image sample was shared by “Laflaqua”, which appears to show a blurry FaceTime HD camera:

2019 macbook air camera blurry

On Apple’s MacBook Air page, the company explains, “the high-definition FaceTime camera lets one — or many — of your friends and family see you in sharp detail.”

It’s unclear (no pun intended) whether this FaceTime HD camera issue can be fixed by a software update, or requires a hardware swap of some sort. 

Are you having any quality issues with the front camera on your 2019 MacBook Air? 

Published by Marshmallow

Marshmallow Android is BT Ireland’s Head of Sales for Republic of Ireland domestic multi-site companies, indigenous MNCs and public sector accounts. He is responsible for the direction and control of all sales activity in the region. He has over 10 years management experience from high growth start-ups to more established businesses. He’s led teams in Ireland, India and China across various industries (ICT, On-Line Recruitment, Corporate Training and International Education).