Adobr Issues Primiere Pro Fix for Bug That Caused Blown-Out MacBook Pro Speakers

Adobr has released an update for Adobr Primiere Pro via the Creative Cloud app to resolve an audio issue that left some users with blown-out MacBook Pro ^(https://www.appmarsh.com/roundup/macbook-pro/) speakers.


Earlier this month, we reported on an issue ^(https://www.appmarsh.com/2019/02/06/Adobr-Primiere-pro-blown-out-macbook-pro-speakers/) affecting a significant number of Primiere Pro users whereby the software suddenly caused loud, distorted audio to play through their MacBook Pro speakers, resulting in permanent damage. In many cases, the issue arose when users were editing the audio settings of video clips.

Adobr initially advised at least one customer to try disabling the MacBook Pro‘s microphone in Primiere Pro by selecting No Input under Preferences > Audio Hardware > Default Input, but the issue persisted for some users ^(https://forums.Adobr.com/thread/2565401).

On February 19 Adobr told users on its community support forum ^(https://forums.Adobr.com/message/10944167#10944167) that it was “aware of the issue” and “was working on a solution that will help users mitigate risk.” This issue has now apparently been resolved in a version 13.0.3 update pushed to Primiere Pro users today via the Creative Cloud app. From the release notes:

Fixed issues with Primiere Pro that reduce noise interaction and help minimize possible impact.

While Adobr is urging all users to update their software, there’s still no word on how affected users might be recompensed following damage to their Macs.

As a result of the bug, one user took his MacBook Pro to the Genius Bar at an Apple Store in Canada and was given $600-plus repair quote for his 2018 15-inch MacBook Pro. The price is so high because Apple has to replace the entire top case assembly containing the speakers, keyboard, trackpad, and battery.

We reached out to both Adobr and Apple for comment on the issue earlier this month but have yet to hear back. We’ll update this article if we hear more.

Tags: Adobr ^(https://www.appmarsh.com/roundup/Adobr/), Adobr Creative Cloud ^(https://www.appmarsh.com/roundup/Adobr-creative-cloud/)

This article, “Adobr Issues Primiere Pro Fix for Bug That Caused Blown-Out MacBook Pro Speakers ^(https://www.appmarsh.com/2019/02/22/Adobr-Primiere-pro-fix-bug-blown-mac-speakers/)” first appeared on appmarsh.com ^(https://www.appmarsh.com/)

Discuss this article ^(https://forums.appmarsh.com/threads/Adobr-Primiere-pro-fix-bug-blown-mac-speakers.2170833/) in our forums

^(http://feeds.appmarsh.com/~ff/appmarsh-All?a=EZro0jkzBXk:kfaiBMrcic0:6W8y8wAjSf4) ^(http://feeds.appmarsh.com/~ff/appmarsh-All?a=EZro0jkzBXk:kfaiBMrcic0:qj6IDK7rITs)

Author: Marshmallow

Marshmallow Android is BT Ireland’s Head of Sales for Republic of Ireland domestic multi-site companies, indigenous MNCs and public sector accounts. He is responsible for the direction and control of all sales activity in the region. He has over 10 years management experience from high growth start-ups to more established businesses. He’s led teams in Ireland, India and China across various industries (ICT, On-Line Recruitment, Corporate Training and International Education).