Apple Launches iPhone X Replacement Program for Unresponsive Displays

On a late Friday afternoon leading into Remembrance Day and a holiday Monday, Apple has announced a replacement program for some iPhone X owners experiencing displays that are unresponsive:

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.

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Canadian iPhone X owners are eligible for this repair program. If your iPhone X is affected by this, contact an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to setup mail-in service via the Apple Repair Center.

Any iPhone X owners out there affected by this touch issue with their display?

Author: Marshmallow

Marshmallow Android is BT Ireland’s Head of Sales for Republic of Ireland domestic multi-site companies, indigenous MNCs and public sector accounts. He is responsible for the direction and control of all sales activity in the region. He has over 10 years management experience from high growth start-ups to more established businesses. He’s led teams in Ireland, India and China across various industries (ICT, On-Line Recruitment, Corporate Training and International Education).