Microsoft Replacing Surface Pro 4 Tablets With Screen Flickering Issue


Over the past few months, there have been multiple reports of a screen flickering issue ^(http://www.appmarsh.com/2018/02/surface-pro-4-screen-flickering/) that has been irking some Microsoft Surface Pro 4 owners. It wasn’t immediately clear what was causing this problem, whether it was a software issue that could be fixed through a simple update or whether it was a hardware issue that required repair or replacement. We now know that it’s the latter and Microsoft has confirmed that it’s going to replace the Surface Pro 4 units suffering from this issue.

Microsoft has launched a replacement program for Surface Pro 4 units affected by the screen flickering issue. All units that have this problem will be covered under this program for up to three years from the time the machine was originally purchased.

Microsoft has updated the support page on its website to confirm that “We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

The last we heard from Microsoft about this was back in February when the company said that it was monitoring the situation closely and it has now come to the conclusion that there’s no other way to fix this problem aside from just replacing the units for affected customers.

Those who have paid for a screen replacement before this program was launched will be offered a refund by the company. It’s also pertinent to mention here that the replacement units that Microsoft will send out will be refurbished Surface Pro 4 machines, not brand new units.

Microsoft Replacing Surface Pro 4 Tablets With Screen Flickering Issue ^(http://www.appmarsh.com/2018/05/microsoft-replacing-surface-pro-4-tablets-screen-flickering-issue/?utm_source=mainrss) , original content from appmarsh ^(http://www.appmarsh.com/). Read our Copyrights and terms of use ^(http://www.appmarsh.com/terms/).

Author: Marshmallow

Marshmallow Android is BT Ireland’s Head of Sales for Republic of Ireland domestic multi-site companies, indigenous MNCs and public sector accounts. He is responsible for the direction and control of all sales activity in the region. He has over 10 years management experience from high growth start-ups to more established businesses. He’s led teams in Ireland, India and China across various industries (ICT, On-Line Recruitment, Corporate Training and International Education).

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