MTN Unveils Artificial Intelligence Service for Mobile Money (MoMo)

MTN Group has introduced Africa first synthetic intelligence chatbot carrier for its Mobile Money (MoMo) platform.

The chatbot went reside in Ivory Coast in May and will likely be rolled out throughout MTN’s MoMo footprint in the following few months. The AI cell cash “assistant” permits shoppers to have interaction with MTN’s MoMo services and products, together with bills, on quite a lot of social media platforms equivalent to WhatsApp and Facebook Messenger, and by way of SMS.

MTN stated the chatbot would even be integrated in its personal newly-released quick messaging carrier, named “Ayoba”.

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“We are enthusiastic about bringing the ability of our cell cash answers to greater than 60 million shoppers throughout Africa over the following few years,” stated MTN Group CEO Rob Shuter.

“Harnessing fashionable applied sciences like Artificial Intelligence can support in scale, how MTN interacts with shoppers, enabling the purchasers to achieve us anytime and anyplace, thru a number of channels together with social networks and messaging packages.

“We too can harness the ability of Artificial Intelligence to offer our shoppers with the best solutions to their questions on the proper time.MTN stated the chatbot would even be integrated in its personal newly-released quick messaging carrier, named “Ayoba”.