The problem of the inability of First Bank customers to make use of the FirstMobile app for their transactions started last month when the app latest updates was released, which was on the 26th of March 2019.
Most of you might have noticed that if you recently upgraded your FirstMobile app, which gives the latest 26th March update, then you will no longer be able to make use of the app for any transaction.
After the update, when you launch the app, it will try to open but will finally get you stuck in a blue screen of death, i.e. a blue blank screen that remains forever and without showing where to input your passcode, thereby currently rendering the app unusable.
Must Read: ^(
Although, First Bank is aware of this issue and we believe that their technical team are working hard to fix the issue but the problem has been lingering for more than 3 weeks now and customers are no longer pleased with the extended time taking to attend to this issue.
And as it stands now, if you are yet to update your FirstMobile app, we advise that you should not update until this issue is fixed, because for those that are still using the previous version i.e. the un-updated version of the app, they can still access their account with the app and carry out different transactions with it, but once they update the app, they will join the endless queue of customers that are stuck on the apps blue screen of death, still waiting for a fix to the anomaly.
We want to still use this medium to call out the First Bank technical team in charge of app maintenance and updates to hasten up at fixing this ugly incidence so that First Bank customers can start using the FirstMobile app for their transactions again without hassle.