Comcast Told To Pay $9.1 Million For Billing Service Plans Without Consent

Comcast has been told to pay a pretty penny for billing plans to customers’ accounts without their consent and knowledge. The company has been ordered by a Washington state judge to pay almost $9.1 million in penalties and restitution for billing its Service Protection Plan to customers over 445,000 times between 2018 and 2018.

The Service Protection Plan essentially offset the basic cost of a Comcast tech visiting the customers’ home. It was added to bills more than 445,000 times between 2018 and 2018. Comcast was completely aware that this was being done and didn’t do anything to stop the practice until after the initial lawsuit was filed, argued the state Attorney General’s office.

More than 240,000 of the violations were committed when customers were signed up for the plan without them even knowing about it. The other 205,000 violations involved Comcast either not telling the customer about the cost or representing it falsely. Comcast is estimated to have made $85 million through this practice.

The pure damages that have been imposed on the company only account for a small portion of the amount it’s believed to have made. The restitution will provide all customers with complete refunds in addition to 12 percent interest. Comcast says ^( that it has since “fully addressed” the consent requirement for customers that are subscribed to this plan.

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Apple Expands Mobile Phone Billing to Thailand and Chile

Apple has expanded mobile phone billing to additional countries and carriers, according to an updated support document ^( on its website.

As of this week, the feature is now supported by Movistar in Chile, and dtac and AIS in Thailand. Elsewhere, Vodafone and O2 has been added to the list of supporting carriers in Netherlands and Czech Republic, respectively.

The payment method allows Apple customers to pay for iTunes Store content, App Store ^( apps, iBooks ^(, and Apple Music ^( subscriptions without needing a debit or credit card, or even a bank account. Instead, purchases are added to a customer’s mobile phone bill and paid off at the end of the month.

The payment method is already offered by select carriers in Austria, Bahrain, Belgium, Bulgaria, Cambodia, Croatia, Denmark, Estonia, Finland, France, Germany, Japan, Hong Kong, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Norway, Poland, Qatar, Romania, Russia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Saudi Arabia, the United Arab Emirates, and the United Kingdom.

Apple’s support document explains how to set up mobile phone billing ^( in the iTunes Store on both iPhone and iPad ^( or Mac and PC.

Tags: Thailand ^(, Chile ^(

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