Koodo Ranks #1 in Wireless Purchase Experience Study for Third Year Straight

The latest study from J.D. Power is their 2019 Canada Wireless Purchase Experience Study, which looks at overall satisfaction when it comes to buying a wireless plan or device at retail.

J.D. Power notes, “Customer satisfaction with wireless purchase experience in Canada declined across four of six factors in 2019, especially in the factor of cost of service.” The 2019 overall satisfaction score dipped slightly to 793 (based on a 1,000 point scale), dipping 6 points compared to 2018

The study noted understanding a wireless plan’s fit, features and cost are critical factors when it comes to customer satisfaction. Customers who get an explanation of their bill appear to have higher satisfaction and carrier trust, along with brand loyalty, versus those who do not get a breakdown of their account.

“Brick-and-mortar stores remain a critical sales channel for carriers, providing a unique opportunity to leverage customer interaction that builds trust and loyalty,” said ^(https://www.appmarsh.com/link/https://www.jdpower.com/business/press-releases/2019-canada-wireless-purchase-experience-study) Adrian Chung, Director of the Technology, Media & Telecom Practice at J.D. Power in Canada, in an issued statement. “Sales reps need to be proactive, ensuring the customer is matched with the right plan—while explaining the features and billing structure—in order to clearly set expectations and leave a positive impression of both the brand and store.”

Customers prefer to buy wireless purchases at carrier retail stores, with 56% noting their purchase was made at a store versus online. Interestingly, 37% of respondents noted they bought wireless equipment on Amazon, while 33% said they purchased from a carrier’s website.

As for the wireless carrier ranked first when it comes to purchase experience satisfaction, Telus flanker brand, Koodo Mobile, ranked first for the third year in a row, edging out Videotron in Quebec and SaskTel.

Virgin Mobile, Fido and Freedom Mobile and Telus were above the industry average, while Bell Mobility and Rogers scored below the latter, rounding out the bottom of overall customer satisfaction index ranking.

JD power koodo mobile

The 2019 Canada Wireless Purchase Experience Study is based on responses from 5,435 wireless customers on a postpaid plan, purchased from an eligible carrier in the past six months. The responses were garnered from February to March 2019.

(Update) Chex Quest gets a third episode after 22 years

(Update) Chex Quest gets a third episode after 22 years screenshot

[Update: As was brought to my attention by Destructoid contributor Adzuken, Chex Quest 3 is actually not brand new. Released in 2008 ^(https://www.appmarsh.com/link/https://gamecomplaintdepartment.com/review-chex-quest/) by Jacobi as an unofficial add-on ^(https://www.appmarsh.com/link/http://www.chucktropolis.com/gamers.htm), today marks the first time it is being endorsed by General Mills. It is now a part of Chex Quest instead of a fan add-on. A little odd, but there is never a bad time to bring up Chex Quest. – Peter]

Talk about a blast from the past. Out of the blue, a brand new episode for the ’90s advergame Chex Quest has been officially released. Endorsed by General Mills (owners of the Chex brand), this new release (titled Chex Quest 3) isn’t a pale imitation of the original Doom clone, but work done by Chex Quest art director Charles Jacobi. It continues on the legacy of the original and its second episode, now forming a complete game after 22 years.

Running off of a modern Doom source port (the ZDoom engine), Chex Quest 3 includes both of the original episodes alongside this new one with support for modern screen resolutions and operating systems. The new episode is said to be more difficult than the originals, though still kid-friendly enough to not piss off the inner child in you. You can grab it for from a brand new ’90s themed website ^(https://www.appmarsh.com/link/https://www.chexmix.com/chexquest/) launched by Chex.

To commemorate the launch, Chex has uploaded a short documentary about the making of the original game in 1996. Turns out it was kind of a bootstrapping thing that came together in under a year. That the legacy of Chex Quest almost rivals that of Doom speaks to the quality of the original product. Not a lot of first-person shooters can claim to be as popular as ID Software’s mega-hit.