Some Telus Customers Upset Over Mandatory Transition to Paperless Bills

On September 14, Telus ^( knowledgeable its consumers by the use of e mail that it’ll be shifting to paperless billing and that consumers will want to discuss with the corporate’s web site or use the app to view their e-bills. However, plenty of Telus consumers are dissatisfied over this necessary transition, announcing that e-billing isn’t at all times handy or truthful, particularly to seniors.


Vicki Warner, a 75-year outdated woman who is in her 2nd 12 months as a Telus buyer, informed CBC News ^( that once she visited a Telus retailer for lend a hand after studying she gained’t be getting paper payments anymore as of Nov. 1, the team of workers had no clue what seniors with out web get admission to must do to take a look at their payments.

72-year outdated Cheryl Keyes additionally had a identical response when she discovered in regards to the pressured transition to paperless billing.

“I really like to see it in black and white as a result of that’s what I’m used to. I do know the more youthful era is extra used to being on the internet however … it’s frightening,” she stated in a telephone interview from her house in Nanaimo, B.C.

“I simply don’t assume that’s proper. I imply, a large number of corporations need to move to paperless billing however they offer the buyer a decision,” she added.

Telus has now issued a observation announcing: “We perceive a few of our consumers will nonetheless require the choice of a paper invoice and we’re glad to paintings with them to meet their wishes”.

The wi-fi service has, then again, now not but clarified whether or not or now not it’ll rate additional for paper payments.