Ledger Wallet Users Reportedly Unable To Access Bitcoin Cash Funds

In keeping with feedback from customers ^(https://www.reddit.com/r/ledgerwallet/comments/8b4ar9/why_is_bch_still_down/) at the /r/ledgerwallet subreddit, Ledger Pockets has been experiencing efficiency problems with Bitcoin Money (BCH) over the last two days.
Some customers are reporting difficulties the usage of BCH in transactions, whilst others can’t see their balances in any respect. One person posted ^(https://www.reddit.com/r/ledgerwallet/comments/8b4aso/bitcoin_cash_transfer/dx4e7b9/):
“I latterly trasfered all my BTCETH, and LTC from coinbase to my Nano S. This all went superb. Then again after I attempted to ship my BCH, the switch went thru however the stability continues to be 0 at the ledger pockets. I decided on ‘Primary’ and scan the QT Code to obtain the budget. Did I do one thing mistaken? It’s been over 36 hours now.”
Ledger Pockets has tweeted concerning the incident and has posted ^(http://status.ledger.fr/pages/5a4c9f706fbc5823d37bed62) an “Lively Incident” document following degraded efficiency in BCH transactions.
Following an outage, we are running on bringing again our BCH infrastructure. You’ll get actual time replace of the operation at https://t.co/oSjVWsIxrU ^(https://t.co/oSjVWsIxrU)

— Ledger (@LedgerHQ) 10 April 2018

The document started at 7:10 UTC on April 9, pointing out that there was once a compatibility downside with the “new model of Bitcoin-ABC (Bitcoin Money node)”. Ledger advised customers that budget had been secure and that they are able to be accessed in case of emergency with the instrument pockets Electron Money.
Many customers on reddit complained concerning the period of time it’s been taking to unravel the issue. Leader Generation Officer (CTO) of Ledger Nicolas Bacca mentioned ^(https://www.reddit.com/r/ledgerwallet/comments/8b4ar9/why_is_bch_still_down/dx43vzg/):
“The staff continues to be investigating. I am not following this intently, but when invalid information was once fed into our parser it might be essential to reparse the entire chain which can take a couple of days. Thank you in your endurance, and be at liberty to open a subject matter on Electron Money github if it’s not running correctly… for any appmarsh looking to misquote me – which means that every other staff is operating on it as rapid as they are able to, however now not myself.”
CEO Eric Larchevêque sponsored up Bacca’s statements, announcing, “The entire infrastructure engineering staff is operating on solving the outage since now we have been mindful an afternoon in the past… Our CTO isn’t in command of the infrastructure and is due to this fact now not following this particular query intently.”
As of press time, Ledger’s most up-to-date lively incident document learn:
“Our major servers are actually synced and operating. We will run on a degraded infrastructure the time for us to make sure that the whole lot is ok (subsequent 12 hours). After we’re positive that the whole lot is operating easily,  we will follow our patches to Ledger blockchain explorer and the BCH daemon prior to we sync the remainder of our infrastructure.”