Walmart had planned on expanding the use of its Mobile Scan & Go technology in order to replace store cashiers with machines but according to a new report, the company has decided not to go forward with this plan. The Mobile Scan & Go technology enabled customers to ring up their own purchases and then pay for them without having to go to a store cashier. The company has decided against it now because the technology didn’t really work for its customers.
Bloomberg^( that Walmart has decided to get rid of the Mobile Scan & Go machines at its stores thus abanding its plans to replace store cashiers with machines. Walmart has been trying to push this plan through for a year and a successful launch would have resulted in savings down the line for the company because it wouldn’t have had to employ as many cashiers.
The technology is being shelved because it confused many shoppers who found bagging, weighing, and scanning items such as fruits and vegetables to be a hassle. It essentially forced customers who were used to going to a store cashier to change their shopping habits.
A potential replacement of this technology is now being tested by Walmart. It’s called Check Out With Me where employees will ring up a customer’s order and then scan their payment card using a handheld device from anywhere inside the store.
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